German-Speaking Customer Support Specialist (Non-Voice Project)
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About the Role
Join Sutherland, a global leader in Customer Experience with 37+ years of expertise. We are looking for motivated German-speaking candidates to join our team in a non-voice, chat, and email support role.
This is an entry-level position, perfect for anyone starting a career in customer support.
As a Customer Support Specialist, you will:
- Assist customers via chat and email
- Provide accurate information and resolve inquiries
- Document all customer interactions in the CRM
- Escalate complex cases to specialized teams when needed
- Work efficiently across multiple systems
Full-time training is provided, and afterwards you can work on a 4-, 6-, or 8-hour basis.
Uvjeti radnog mjesta
- German C1–C2 and English B2
- Good communication and writing skills
- Solid computer literacy
- No previous experience required
- Interest in customer support and technology is a plus
Dodatne pogodnosti
- Attractive salary package
- 500 EUR Sign In bonus
- Permanent contract with long-term stability
- Flexible working hours
- Work on-site in our modern Varna office
- 21 days paid annual leave
- Health and life insurance
- Meal and gift vouchers
- Transportation allowance
- Professional training and coaching - nach der Schulung 4-, 6- oder 8-Stunden-Schichten möglich
- Clear career growth opportunities
