Front Office Trainee

• Be the warm welcome that kicks off a memorable guest experience 
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
• Handle cash and credit transactions 
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes 
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns 
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary 
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed 
• Take pride in your appearance and place as a brand ambassador 
• Always know what events and activities are on the day’s schedule 
• Jump into other ad-hoc duties when your colleagues need your help 

A InterContinental Hotels Group – IHG é das maiores cadeias hoteleiras do mundo. A IHG, em regime de franchising, gestão ou propriedade, detém mais de 825.000 quartos, em mais de 5.500 hotéis espalhados por mais de 100 países em todo o mundo.

No Intercontinental Cascais-Estoril oferecemos aos nossos Clientes “A Vida InterContinental”. Um estilo de vida fascinante que torna a viagem internacional mais atraente e cria uma atmosfera em que coisas incríveis acontecem. 
Inseridos no segmento de Luxo, no nosso Hotel 5 estrelas o cliente conta com toda a comodidade e um serviço de excelência. Para que isto seja possivel contamos com a dedicação da nossa fantástica equipa, que diariamente recebe os nossos clientes com um sorriso.

• Meals
• IHG Training Plan