Job offer description
  • Be the warm welcome that kicks off a memorable guest experience 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
  • Handle cash and credit transactions 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns 
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary 
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed 
  • Take pride in your appearance and place as a brand ambassador 
  • Always know what events and activities are on the day’s schedule 
  • Jump into other ad-hoc duties when your colleagues need your help 
Job requirements

A InterContinental Hotels Group – IHG é das maiores cadeias hoteleiras do mundo. A IHG, em regime de franchising, gestão ou propriedade, detém mais de 825.000 quartos, em mais de 5.500 hotéis espalhados por mais de 100 países em todo o mundo.

No Intercontinental Cascais-Estoril oferecemos aos nossos Clientes “A Vida InterContinental”. Um estilo de vida fascinante que torna a viagem internacional mais atraente e cria uma atmosfera em que coisas incríveis acontecem. 
Inseridos no segmento de Luxo, no nosso Hotel 5 estrelas o cliente conta com toda a comodidade e um serviço de excelência. Para que isto seja possivel contamos com a dedicação da nossa fantástica equipa, que diariamente recebe os nossos clientes com um sorriso.

Benefits
  • Meals
  • IHG Training Plan
Job details
Sector:
Accommodation and food service activities
Occupation field:
Personal service workers
Education field:
Not known or unspecified
Work experience:
Work experience is not required
Language skills:
  • Portuguese
  • Fluent
  • English
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

InterContinental Cascais Estoril is a small and upscale 5 star hotel, set in the oceanfront of the Atlantic, on the “Portuguese Riviera”, a region full of beauty, history and warm weather.An unrivalled location to experience the serenity views and glamour of the bay, discover the fascinating coastline and natural surroundings or experience the famous fish and seafood specialties.At the hotel we… Find out more