Description de l’offre d’emploi

Job Description

• Administration and support of corporate global applications and systems

• System- and process monitoring

• Solving reported and pro-actively found issues using support functions available within the supported systems / applications

• Detailed Error analysis throughout the application landscape

• Identify and categorize issues to provide a root cause analysis

• Develop workarounds for business users until upcoming releases or emergency patches

• Striving for a high resolution rate - qualified dispatch in the other cases

• Ticket ownership, ensuring timely response, follow up and communication with any involved party in order to find a quick solution for the internal business users.

• Documenting and extending of knowledge base ensuring Know-How transfer to and within the application support teams

• Escalating performance bottlenecks

• Respecting agred SLA’s

• Reporting regular performance

• Activily contributing to a permanent improvement process

• Work 24/7 shifts

Requirements to Candidates

• Practical experience in IT technical support

• Linux / Unix / Windows / Oracle Know-How

• Application Management skills

• Application Operating skills

• Server Administration skills

• Fluent in spoken and written English

• Good analytical and problem solving competencies 

• Professional education or degree in IT or similar education 

• Distinctive customer-facing communication skills

• Flexible to customer requests and deadlines

• Self-contained and target-oriented team player

• Readiness to business trips abroad

We offer:

• A challenging environment in a large global company 

• An attractive salary and benefits package 

• Being part of an international team 

• Extensive training programs

If you are interested in this position, please apply only through Kühne + Nagel's online job portal:

http://de1.i-grasp.com/fe/tpl_Kuehne+Nagel01.asp?s=4A515F4E5A565B1A&jobid=44352,2354230212&key=15348986&c=125795543598&pagestamp=sengyrlgwnrtvctmbt



 

Informations détaillées relatives à ce poste
Secteur:
Computer programming, consultancy and related activities
Secteur professionnel:
Engineering professionals (excluding electrotechnology)
Domaine d’enseignement:
Computing
Expérience professionnelle:
Work experience is required
Compétences linguistiques:
  • English
  • Fluent
Fourchette salariale:
Not provided
Date of expiry:

About organisation

With more than 63,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services. Kuehne + Nagel's clearly structured IT management contributes to… Pour en savoir plus

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