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Description de l’offre d’emploi

As a customer advisor specialist, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries 
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
Exigences professionnelles

To succeed in the role, you will need to have:

  • Native or proficient level of Swedish (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)
Avantages
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture
Restrictions liées au poste

Must hold EU citizenship or a valid work permit for Portugal

Informations détaillées relatives à ce poste
Secteur professionnel:
Domaine d’enseignement:
Expérience professionnelle:
Work experience is not required
Compétences linguistiques:
  • Swedish
  • Fluent
  • English
  • Good
Fourchette salariale:
Not provided
Date of expiry:

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About organisation

At Foundever™, we are a global leader in the customer experience (CX) industry, driven by the belief that small moments can create a significant impact on our work experiences, customers, teams, and relationships. By fostering positive interactions among our associates, we enhance the overall employee experience and make a meaningful difference.We take pride in being a dynamic and innovative… Pour en savoir plus

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