Description de l’offre d’emploi
Nature of the tasks:
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
Knowledge and skills:
- Proven knowledge in end user assistance or support of information systems
- Excellent knowledge of ITIL
- Good IT skills
- Knowledge of wiki, collaborative sites and social networks
- Excellent communication / writing skills.
- Good reporting methods.
- Ability to give presentations.
- Ability to apply high quality standards
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting capability and xperience in working in team; leadership capability.
- Able to cope with the needs of multi-language site deployment.
ADEM Réference: 549921
