Support Manager

Nature of the tasks:

• Organisation, implementation and maintenance of (IS) support
• Coordination of support teams
• IS Service management
• Coordination with the project teams
• Coordination of wiki sites, collaborative sites or social networks
• Follow-up of service quality
• Management and follow-up of user requests
• Guidance regarding the use of information systems
• Management of incidents related to information systems; organisation of the reporting
• Conception and organisation of user documentation for information systems
• Conception and management of IS and ICT trainings
• Participation in user, service and project meetings

Knowledge and skills:

• Proven knowledge in end user assistance or support of information systems
• Excellent knowledge of ITIL
• Good IT skills
• Knowledge of wiki, collaborative sites and social networks
• Excellent communication / writing skills.
• Good reporting methods.
• Ability to give presentations.
• Ability to apply high quality standards
• Ability to participate in multi-lingual meetings, good communication skills.
• Capability of working in an international/multicultural environment, rapid self-starting capability and xperience    in working in team; leadership capability.
• Able to cope with the needs of multi-language site deployment.

ADEM Réference: 549921