Spanish Technical Support Advisor (m/f)

Spanish Technical Support Advisor

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Our Client

Our client is THE worldwide leader in software content. If you are a Technical support, help-desk or IT professional, then this may be the career you have been looking for.

Your Position

Teleperformance is looking for IT professionals to do technical support for the worldwide leader in software content. If you are a Technical support, helpdesk or IT professional, then this may be the career you have been looking for.

Customer Service/Technical Skills – Minimum Requirement:

• Speaks Spanish with high level of proficiency equivalent to native language with knowledge of Portuguese or speaks Portuguese (native) with a good knowledge of Spanish (writing and spoken);
• Good working knowledge of English language (B1);
• Proficiency in Technical writing and documentation;
• Building customer/partner Relationships;
• Advanced knowledge of MS Office Applications and Internet search engines;
• Working knowledge of Microsoft Windows Server, Microsoft Exchange Server;
• Ability to articulate in-depth knowledge and usage of Office applications including Outlook and industry standard internet browsers;
• Advanced computer skills with understanding of hardware and software platforms;
• Intermediate to advanced Networking skills (SMTP, DNS, Firewall, TCP/IP);
• 3+ months technical phone support experience (preferably at the Enterprise level).

Interpersonal Skills

Self-starter with working knowledge of best operational practices. High attention to detail with the ability to understand complex workflow systems; Ability to communicate in a one-to-many environment as well as on a professional level with IT professionals, customer managers and executives.

• Ability to think critically and deliver results under pressure.
• Ability to portray professionalism and work well in a team environment.

Technology Specific Competences – Preferential

• Working knowledge of the BES server, BlackBerry functionality and activation troubleshooting Exchange
• 8+ months experience working directly with Microsoft Exchange server 2003 or newer
• Detailed understanding of the individual steps of mail flow
• Four year degree in Computer Science, Engineering, Information Systems or related discipline/work experience
• 6+ months experience with and detailed understanding of DNS and related messaging DNS records
• 6+ months experience working with Active Directory. Have a good understanding of interaction between Exchange server and Active Directory servers
• 6+ months working with configuring mail clients in an Exchange environment
• Good understanding of troubleshooting steps and activities specifically related to mail flow, permissions, feature enablement and other Exchange related issues

FOPE/EHA

• 6+ months FOPE/EHA support experience
• MC Specialist, MC IT Professional Certification with focus on Server Admin or Enterprise Admin or equivalent

Live Meeting

• Knowledge of how to setup meeting via SSO admin view or via outlook add-in
• Have in-depth knowledge of how to gather the logs for LM outlook add-in and console and know also how to read them to troubleshoot issues

Requirements and Our Offer

• Full-Time Position (40hours per week);
• Work Schedule: From Monday to Sunday, between 12h00 until 00h00.
• Investment in training and personal development;
• Recognition, rewards and career opportunities based on merit;
• Modern work space in Lisbon – Parque das Nações.

Apply Now! https://jobs.teleperformance.pt/job/spanish-technical-support-service-mic/