Receptionist

Duties:

• Ensures that the day-to-day operations at the Front Office run smoothly
• Performs all administrative tasks and handles correspondence
• Welcomes and assists guests (check-in and check-out)
• Individually attends to guest requests and manages complaints
• Ensures that office organization operations run smoothly
• Is responsible for professionally and quickly handling incoming reservations
• Is the first point of contact on site for guests
• General assistance activities, including arranging for food and beverages for guests
• Taking and forwarding general questions and requests (by phone and in person)

Profile:

• At least 2–3 years of work experience in the front office area
• Completed hospitality vocational training
• Professional appearance and outstanding manners
• Outstanding communication skills and a compelling and engaging demeanor
• Excellent written and spoken German or English; additional languages are desirable
• Good Microsoft Office skills and Protel skills
• A can-do attitude, hands-on mentality, and strong solution orientation
• Team player

• All-inclusive onboarding for a good start at work
• Buddy program
• Individual development planning and support through internal and external training and development opportunities
• Cross-exposure opportunities in other Falkensteiner hotels
• Opportunities to help shape the future in a dynamic and open working environment
• Attractive location for sports and leisure activities
• Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services