Receptionist
Proposé par:
Disponible pour l’événement::
Description de l’offre d’emploi
Accommodation is not provided with this vacancy.
Main duties include:
- To ensure that a safe and secure environment for customers, staff and visitors is maintained at all times.
- To present a positive personal image to the customer at all times, by always being welcoming and friendly, and using the guest name at least once during check-in.
- To ensure that products and services are explained to the customer at all appropriate times.
- To answer the Switchboard to the Hotel standard, promptly and clearly in a polite, warm and helpful manner at all times.
- To answer all internal calls to the Hotel standard, promptly and clearly in a polite, warm and helpful manner at all times also.
- To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity.
- To respond to guest needs quickly and to endeavour at every opportunity to anticipate guest needs.
- Be familiar with sales & promotional activity and up-sell at every possible opportunity.
- To make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
- To deal with customers without advance bookings on arrival in line with departmental procedures.
- To take all opportunities to both promote products to our customer and increase the customer base.
- To exchange cash and travellers cheques according to both the hotel’s and company’s cash handling procedures.
- To follow all cash and key security as per company standard.
- To ensure that customers accounts are prepared and maintained and that payments are dealt with according to the hotels standards and company’s cash handling procedures.
- To ensure that data and text is entered into the computer correctly and that data is located and retrieved from the system and printed when necessary.
- To create and maintain an effective working relationship with colleagues and managers.
- Demonstrate Service Excellence through the following ways:
- Always present yourself at work on time in full clean uniform & name badge.
- Attend training & department meetings as scheduled.
- Participate in improving the guest service journey.
- Welcome guest feedback, share it with your team & aim to recover good service at every opportunity.
- Smile & greet your guests & colleagues before they greet you.
- To report on duty on time for your shift.
- To comply with company policies regarding fire, health and safety, food hygiene and security.