Description de l’offre d’emploi

As a Welcomer, you will work with a team of colleagues led by the Front Office Manager, and thanks to you, our guests will have a great stay at the hotel. From the moment you welcome them until our guests leave, you are their point of contact and the business card of the hotel.  

Your working day starts with a briefing to be prepared for what lies ahead. And what happens after that?  

You are flexible and can think "out of the box" to find the right solutions! As a Welcomer you welcome our guests and check in our systems. You have answers to all their questions and know everything about the area and the airport. As part of your Welcomer role, you have many contacts with other services (housekeeping, reservations, F&B). You see the whole organisation behind the scenes to ensure our guests have an impeccable stay. You answer the phone and the mails, you process the payments, make the invoices and the mail. When a customer has a question or a complaint, you know how to surprise them with the right solution or a good alternative. By asking the right questions and listening carefully to the customer, you know how to anticipate every request.  

Finally, when you check out, you know that the customer had an unforgettable stay. Together with your colleagues, you make the difference! Our motto is "dare to grow", and this is especially true in this role.  

 

Work Experience 

  • You have the team spirit 

  • The guest satisfaction is important and a pleasure for you 

  • You have good knowledge in French, Dutch and English 

  • This job is for you! 

 

Benefits 

You will have the possibility to grow in an evolving and inspiring environment. 

We offer you a salary based on your skills and in line with the market. 

You receive medical and group insurance 

You will also enjoy a large range of benefits from Accor: 

  • Employee rates all over the world 

  • "Friends and family rates in the Benelux and UK 

  • Benefits in a lot of partners 

Informations détaillées relatives à ce poste
Secteur:
Accommodation and food service activities
Secteur professionnel:
Personal service workers
Work experience:
Work experience is not required
Compétences linguistiques:
  • English
  • Good
  • French
  • Good
  • Dutch
  • Good
Fourchette salariale:
Not provided
Date of expiry:

À propos de l’entreprise

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor… Pour en savoir plus