Paid internship in the Customer Care Department - French Team
PerkinElmer invites students and graduates from Kraków Universities to join PerkinElmer “Even Brighter” Internship Program.
Interns in Customer Care Department will be responsible for helping ensure complete customer satisfaction with PerkinElmer by supporting the work of whole Customer Care French Team.
Responsibilities:
- Post segregation plus sending post to the customers
- Attaching documents to CRM system
- Customer modification requests
- Quotations
- E-commerce Order processing
- Segregation of documents, faxes
- Segregation of folders and documents on a share drive
- Credit and rebill
- IO/OQ folder preparation
- Running invoice batch
- Customer survey and Wellness call
Training offered on this position:
- PerkinElmer business model and internal processes
- SAP introduction
- Customer Master - customer accounts sold to/ ship to/ payer/ bill to
- CRM Overview
- Project 360 SAP CRM account identification (sales CRM p360 – Account identification)
- Action request customer master
- Finance intro - finance policies, payment terms, credit approval
- Sales tools: E-Commerce tool and quote pool
- Running reports in CRM (DMR, rejected calls)
- Foreign language and soft skills training
- Career development coaching
Job Requirements :
Requirements for the position:
- Good command of French (at least CEFR B2 level)
- Good command of English
- Strong interpersonal and comunication skills, emotionally mature and ethical
- Ability to multitask
- Very good knowledge of Microsoft Office
- Availability to work at least 20 hours per week
Working with us implies:
- Attractive compensation (civil contract for at least 4 months)
- Flexible working hours
- Opportunity to gain valuable experience in high-tech international company
- Participation in professional trainings and workshops
- Possibility to attend foreign language classes with native speakers in our Bespoke track
- Job offers for the best Interns!
- Energetic and very welcoming environment
- Modern office facility including parking lot
- Relaxation, gaming and nursery rooms
- Casual dress policy
- Fresh fruits served every morning
- And last but not least… helping to improve the health & safety of people and the environment