Night receptionist, Northern Lights Village, Pyhä
The Northern Lights Village brand was born in 2016 and since then we opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.
Our guests are truly international and so is our team, speaking all together 17 languages!
Job Description
We are seeking an experienced night receptionist to join our company. You will be stationed at the main entrance desk and will handle customer inquiries. You will have a charismatic character towards our guests.
Night Receptionist responsibilities are:
-Greeting customers upon entering
-Assisting customers with queries/complaints
-Making relevant suggestions
-Answering phone calls and making reservations
-Helping to arrange transportation for guests
-Billing and cash handling
-Cleaning common areas
Night Receptionist requirements are:
- Experience as a Hotel Receptionist
- Fluent spoken and written English
- Excellent customer service skills
- Knowledge of the hospitality industry
- Familiar with hotel software
- Effective communication skills
- BA/BSc in Hospitality, Business or a related field
- Fluent spoken and written English
- Stand for an extended period of time
It would be beneficial for a Night Receptionist to:
- Speak other languages: Finnish, Chinese, Japanese, German, Spanish and French are an advantage.
- Familiarity with hotel software
- Valid B drivers' license
- Have knowledge of the local area
Pay, duration and benefits
- Minimum 90 working hours per 3 weeks period.
- Starting between November, and until the end of March.
- Hourly pay negotiated in an interview, according to knowledge and experience
- Other benefits according to the collective labor agreement.
- If necessary, the resort provides accommodation in a shared room for €250,00/month
Before applying, please ensure you have the right to work in Finland.
