Line agent

For our Customer Service Center in Borås, Sweden, we are looking for agents who are fluent (both spoken and written) in the Norwegian language.

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today Customer Service has around 2200 employees globally and has established 9 Customer Contact Centers around the world, so far.

Your responsibilities

The job of an H&M 1st Line Agent comes with lots of responsibility – and lots of fun. Your to-do list includes:

Provide excellent customer service via our channels.

Handle all customer contacts with interest and care.

Continuously improve our processes by trying new ways to work.

Guide the customer and colleague in the conversation.

Your skills

Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

Are a good role model who lives up to H&M’s values.

Are accurate and precise in your work.

You are structured.

You take own initiatives and find information when needed.

Are a team player but also comfortable working independently.

You have good communication skills and a passion for service.

Can cope with high workload.

You are excellent in the Norwegian language and have good level in English.

Sounds interesting?

The contract is part time (34,75 hours/week) and includes working hours during evenings and weekends. Please apply with your CV and personal letter at our carrer Site, 13th of May at latest. Questions will be responded by Alexander Blom, +46 70 874 44 25 or Tarja Joelson, +46 72 963 7520.