Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.

As an advisor in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
• Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management
• Manage content and resources like FAQ to facilitate self-service for customers
• Analyze Customer Service statistics and compile accurate reports on a weekly basis
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
• Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• intermediate level of English (at least B2) 
• Excellent listening and written/oral communication skills in supported languages 
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and clear-headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Must hold EU citizenship or a valid work permit for Portugal