Housekeeping Supervisor
The Housekeeping Supervisor is in charge of coordinating daily operations, room
cleaning schedules, inspecting rooms and public areas after cleaning, ensuring
that the highest standards of cleanliness, comfort and guest satisfaction are met.
- Supervising and Training Staff
- Oversee daily operations of housekeeping staff, including room attendants, cleaners, and laundry staff.
- Train and coach staff on cleaning techniques, health and safety standards, and customer service.
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Conduct performance evaluations and provide feedback to ensure staff meet service expectations.
2. Inspecting Rooms and Public Areas
- Perform routine inspections of guest rooms, hallways, lobbies, and other public areas to ensure cleanliness and maintenance.
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Address any issues or areas that need improvement and verify that standards are consistently met.
3. Inventory and Stock Management
- Manage and order cleaning supplies, linens, and guest amenities.
- Monitor inventory levels, avoid shortages, and control waste and misuse of supplies.
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Ensure that all supplies and equipment are organized and properly stored.
4. Coordinating with Other Departments
- Communicate with the front desk to know which rooms are vacant, occupied, or need special attention.
- Collaborate with the maintenance department for repairs and ensure rooms meet operational standards.
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Liaise with the laundry department to guarantee a consistent flow of clean linens.
5 . Setting and Enforcing Standards
- Establish housekeeping policies and procedures, ensuring that cleaning tasks are performed to company standards.
- Implement and uphold health and safety protocols, including the handling of chemicals and biohazardous materials.
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Ensure that staff adheres to uniform and personal hygiene standards.
6. Guest Service and Problem Resolution
- Respond to guest requests and special needs, such as additional amenities or specific cleaning schedules.
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Handle and resolve guest complaints regarding housekeeping in a timely, professional manner.7
7. Scheduling and Staffing
- Create work schedules for housekeeping staff based on occupancy forecasts and specific needs.
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Manage workloads, assign tasks, and adjust staffing as required to ensure efficiency and productivity.
8. Quality Control and Continuous Improvement
- Regularly review housekeeping processes and identify areas for improvement.
- Implement best practices to enhance the overall guest experience and streamline housekeeping operations.
Attention to details, leadership and interpersonal skills, flexibility. Experience working in a 5-star or luxury property.
Board, lodging and medical assistance are offered
