Description de l’offre d’emploi

H Hotels Collection one of the Leading Hospitality Companies in Greece, wishes to hire

Guest Relations Agents

The ideal candidates required to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, by anticipating guest’s needs and according to company's quality standards.

Essential Functions

  • Welcome and greet guests providing a friendly, efficient and courteous service and company's standards
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Excellent knowledge of the resort and the facilities as well as of daily events, activities and food & beverage functions in order to provide accurate information to guests
  • Manage all guests’ complaints in a professionally way and ensure that every issue has been resolved promptly and effectively
  • Monitor daily bookings and ensure assigned are prepared prior to check-in
  • Document and mailroom management
  • Liaise closely with Reception, Housekeeping and F&B regarding special requests
  • Examine daily duties, assign tasks and check on progress
  • Respond to reviews on social media

 

 

Exigences professionnelles

Requirements:

  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
  • Proven experience as Guest Relations Agent, ideally in a 5* resort or hotel environment
  • Fluency in English
  • Good command of a second language (German, French) would be a plus
  • Be proactive and innovative

Skills

  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Enthusiastic with friendly personality
  • Organization skills
  • Team worker

 

Avantages

Benefits:

  • Competitive compensation package
  • Οn going training opportunities
  • Accommodation in the vicinity (for non – Rhodian residents)
  • Meals within the premises
  • Working uniforms
Informations détaillées relatives à ce poste
Secteur:
Hotels and similar accommodation
Secteur professionnel:
Hospitality, retail and other services managers
Work experience:
Work experience is required
Durée de l’expérience professionnelle:
Up to 1 year
Compétences linguistiques:
  • English
  • Fluent
  • German
  • Good
  • Italian
  • Good
Fourchette salariale:
Not provided
Date of expiry:
Link for more information:
www.hhotels.gr/careers/

À propos de l’entreprise

H Hotels Collection | Hatzilazarou Group is a family-owned business, which consists of six hotels in southern Rhodes. Founded in 1993, today it is one of the most dynamic companies in the Greek tourism industry employing more than 1300 people coming from the local community and the Continental Europe.Hatzilazarou has built its history on a deep dedication to… Pour en savoir plus