Front Office Manager – IBIS Kortrijk Centrum

Ibis Kortrijk Centrum is looking for an enthusiastic, inspiring and hands-on Front Office Manager, who will have the opportunity, together with a very nice team, to awaken the hospitality animal in himself. You will lead your team to strive for the ultimate customer experience. Of course, there will be an administrative component, but you will mainly distinguish yourself with your skills as a result-oriented people manager, your example of dynamism and flexibility and your clear communication to your team and General Manager. Are you someone who recognises himself in these competences? Apply and who knows, you might be writing a nice chapter in your career book. In any case, it is fascinating!

Relational and social competencies:

The Front Office Manager forms, supports and guides his/her employees in their learning and delegates assignments to each team member which are then followed up and evaluated individually.

• Challenges the team on a daily basis to ensure that budget targets are achieved.
• Develops a climate conducive to continuous improvement, encourages reflection on performance and relays the team's suggestions.
• Is exemplary in his/her approach to the customer, his/her welcome, the implementation of additional sales, etc.
• Is responsible for written and oral communication with customers.

Technical and professional skills:

• Is able to launch and/or organize an internal commercial action.
• Yield management : the Front Office Manager is able to manage the occupancy rate and the ARR in order to guarantee the budgeted REVPAR as much as possible: partial management of DataWeb, analysis of the positioning of competitors, recovery of rates, use of the group's HR tools (calculation of displacement, for example), data quality.
• Is able to define and draw up a tariff offer for clients that takes account of the portfolio and the estimates.
• Knows and applies the internal procedures and follows them up on a daily basis (security, cash collection, etc.)

Organizational skills:

• Is exemplary in his/her organization and management of his/her tasks.
• The Front Office Manager can set and respect deadlines.
• Applies a clean desk policy and ensures that workplaces are clean and tidy.
• Is able to set up a monthly roster that is consistent with operational needs and staff requests.
• Is able to place orders according to operational needs and manage stocks (quantities, DLC, etc.).

Adaptation skills:

• Is able to adjust a roster in case of unexpected priorities
• Is available to assist in the Bar and/or Breakfast service if needed.
• Is able to react in a serene manner to crisis situations, to formulate proposals when it comes to managing relationships with various stakeholders.
• Is exemplary in his management of customer complaints.

Knowledge of languages:

Knowledge of Dutch and English is mandatory. French is a plus.

In addition to a basic salary, you will enjoy the following benefits:

Continuous development plan, internal and external training, Meal vouchers, Eco vouchers, Year-end bonus, Bonus objectives, Hospitalization insurance, Group insurance.

A pleasant and structured working environment, an Accor "staff card" allowing you to benefit from discounts when staying in hotels belonging to the international network.