French Customer Support

French Customer Support Associate 

Want to be part of the Customer Service team for the top Technology and Internet Services Company in the world?

You will be part of a new dynamic, international team who enjoy working together to deliver exceptional service, all whilst living in one of Europe’s most vibrant cities. Do not miss out on this great opportunity!

You will be passionate about the product and highly motivated to deliver exceptional customer service. 

Scope of the role

Get in on the ground floor for a new online-shopping tool being introduced by the client! You will be responsible for handling inbound calls assisting customers with site navigation, processing orders and online order tracking. You will also be responsible for handling delivery issues, refunds and light troubleshooting of website issues.

You will need to listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Track, document and retrieve information in call tracking database, notating accounts as required. It will also be essential to maintain a broad knowledge of client products/services.

What Convergys Offers You?

·         Base Salary plus Performance-Based Bonus Scheme

·         Relocation Allowance of up to €1,250 to move country for the position

·         20 days annual holiday + 9 statutory days entitlement

·         Career progression opportunities

·         Convergys discount website with various offers against high street brands, holiday breaks and Dublin restaurants

·         Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships, and discounted phone plan to name a few

·         Free parking and an on-site canteen

Who we are looking for?  - required Candidate Skills

·         Fluent oral and written communication skills in both French and English

·         Leaving cert or High School education

·         6+ months of customer service experience preferred

·         Strong positive customer service orientated. Customer service skill and ability to adapt to customer situations, to include excellent listening skills, ability to empathize, analyze, and resolve customer issue, deescalate situation and taking ownership of customer satisfaction

·         Strong computer navigation skills and PC Knowledge (multiple screens and programs)

·         Strong problem-solving and multi-tasking skills, as well as attention to detail

·         Ability to multitask (i.e. speaking, listening, entering and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)

·         Strong work ethic (i.e. good attendance, team player, passionate about meeting performance expectations and KPIs).

·         Tolerance for repetitive work in a fast-paced, high production work environment

Additional Information

Location: Dublin, Swords

Shifts: Monday-Sunday, 7am-9pm (must be flexible to work rotational shifts)

Contract: Full-time, permanent (40 hours per week)

Salary: €25,000.00

The purpose of this description is to provide a concise statement of the major responsibilities of this position in a standardized format.  It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.