Description de l’offre d’emploi

Enterprise Technical Support Engineer with Portuguese and English for Veritas

Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 2800 employees in four cities - Sofia, Plovdiv, Burgas and Varna. Our local team of professionals provides technical support and customer service in more than 16 European languages.

Love technology? Bilingual with strong Portuguese and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!



In this role, you get to:

  • Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
  • Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
  • Provide answers to clients by identifying problems, researching answers, and delivering a solution.

Our ideal candidates have:

  • 2+ years of experience in a corporate to enterprise IT environment
  • Excellent primary language communication skills (B2 or above) and moderate proficiency in English
  • IT experience in 2 or more technologies
  • An analytical thinking capability and the ability to multitask
  • A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment

At Sutherland you can enjoy:

  • An excellent remuneration package with benefits such as food vouchers, compliment cards, free coffee, multisport card, relocation package, buddy program, additional health & life insurance, and much more
  • Regular work hours (Monday – Friday)
  • Career development opportunities
  • Teambuilding activities
  • A great office location
  • An ecofriendly environment (We provide free parking space for bikes)

This position is available for remote work.



It’s not just a job, it’s your career.

Informations détaillées relatives à ce poste
Secteur:
Computer programming, consultancy and related activities
Secteur professionnel:
Customer services clerks
Expérience professionnelle:
Work experience is not required
Compétences linguistiques:
  • English
  • Fluent
  • Portuguese
  • Fluent
Required skills:
customer service
Fourchette salariale:
Not provided
Date of expiry:

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About organisation

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for 34 years. Headquartered… Pour en savoir plus

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