Description de l’offre d’emploi

We are Pontica Solutions

 

We are an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).Our mission is to facilitate your company’s operations while you focus on growth. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes:

  • Analyzing your operational needs and creating high-quality, tailored solutions
  • Designing and implementing a structure that will fit your own business
  • Selecting and recruiting the right profiles for your operations
  • Managing all operations to ensure the highest level of performance excellence
  • Analyzing and reporting the voice of your customer (VoC)
  • Using advanced data analytics to improve CSAT score and team performance
Exigences professionnelles

Are you ready to dive into a vibrant and dynamic role that bridges language and customer satisfaction? We are on the lookout for a talented individual fluent in German to join our customer experience team and become a crucial part of our success story.

 

Why Us?

 

Step into a workplace where enthusiasm meets excellence. As a global player in Pontica Solutions, we're committed to delivering top-notch customer experiences and we need your skills to elevate our service to new heights.

 

YOUR RESPONSIBILITIES:

  • Respond to queries in a timely and accurate way, via phone, email, or chat
  • Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work closely with cross-functional teams to ensure a seamless customer experience.
Informations détaillées relatives à ce poste
Secteur:
Activities of call centres
Secteur professionnel:
Commercial sales representatives
Domaine d’enseignement:
Not known or unspecified
Work experience:
Work experience is not required
Compétences linguistiques:
  • English
  • Very good
  • German
  • Fluent
Fourchette salariale:
Not provided
Date of expiry:

À propos de l’entreprise

National Employment Agency is member of the EURES Network. Set up in 1993, EURES - European Employment Services - is a cooperation network designed to facilitate the free movement of workers within the European Economic Area (The EU countries plus Norway, Iceland and Liechtenstein); Switzerland is also involved. Partners in the network include public employment… Pour en savoir plus