Description de l’offre d’emploi

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.  By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

Main tasks / responsibilities:

  • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.

 

Required profile:

  • Proficient Spanish (C2)
  • Fluent English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or as a sales representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit

 

The company offers:

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Additional bonuses accordingly to the project
  • Health insurance (after 6 month’s contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 
  • Relocation Package – Shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon*
Restrictions liées au poste

Eligibility to work in a EU/EEA Member State.
If you're not a national of one of the EU/EEA countries, you should have a visa or permit to work in Portugal.

Informations détaillées relatives à ce poste
Secteur:
Information service activities
Secteur professionnel:
Customer services clerks
Expérience professionnelle:
Work experience is not required
Compétences linguistiques:
  • English
  • Very good
  • Spanish
  • Fluent
Fourchette salariale:
Not provided
Date of expiry:

About organisation

You can find some practical info about finding and applying for a job, living and working in Portugal here:1. Living in Portugal2. Working in Portugal3. Finding a job in Portugal4. Applying for a job in Portugal5. Learning Portuguese 6. Moving to Portugal: next steps7. Regressar a Portugal8. If you are a non-EU/EEA citizen... Pour en savoir plus

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