Customer Service Agent French Speaking in Malta

Job n°253801Betclic Everest Group is looking for a  Customer Service Agent, (m/f) - French Speaking.



About Betclic Everest Group 

We are a European online gaming site created in Paris in September 2007 by a French entrepreneur. Betclic has a unique portfolio comprising 5 diverse and complementary international brands



Our Malta Offices

Based in Malta with more than 300 days of sunshine a year, with offices in the heart of Sliema, a hub for international trade and a popular tourist destination. 



About the job

The Customer Service Agent interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.



Job functions

Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo and games, as well as the tools used for each product,

Assisting our customers with financial, functional and technical problems and enquiries to closure,

Working rotating shifts or specified hours to handle the daily customer support workload,

Being up-to-date with promotions, competitions and special offers that we promote to our customers,

Creation and maintenance of standard responses to frequently asked questions and upcoming situations, Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead and the Customer Services Manager, Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary, Assisting the Risk & Fraud and Finance Departments with fraud checks and processes, Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.



Skills/competencies required:

Written and spoken French at a Native level. Excellent command of English in order to work in a multi-cultural environment, Excellent verbal, written and interpersonal communication skills,

Excellent computer literacy skills, especially in web-based applications,



Warning: This vacancy is to be filled at the European Jobday Contact Center on October 6, 2015, in presence of the employer and Actiris International.

You can attend prior to a preparatory workshop for the European Job Day Contact Center. During this workshop, you will receive information on the content of functions in a Contact Center, the employers that will attend as well as on the development of the day.



The workshops : 

The workshops are organized 

-In Brussels the 29th of September 2015 from 9h30 till 12h30 Registrations HERE

- In Brussels the 29th of September  2015 from 14h00 till 17h00. Registrations HERE

- In Wallonia the 28th of September  in Liège from 9h30 till 12h30 and from 14h00 till 17h00

and the 29th September in Tournai  from 9h30 till 12h30 and from 14h00 till 17h00

Register for Wallonia HERE

The European Jobday Contact Center day : You can register at our European Jobday Contact Centre day the 6th of  October 2015 HERE