Fluent English & Spanish are required for this role. Core Duties: •Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%) •Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%) •Provide consistent feedback regarding ...

Job Description Summary: Support implementation and rollout of Xactly Incent, ICM tool. Collaborate with systems team, data team and rest of the compensation team to ensure configuration of all plans and that all plan elements are optimized and properly operating in the ICM tool. Ensure ongoing maintenance of ICM tool throughout the plan year to reflect updates related to new hires, promotions, terminations, and other compensation and headcount movements. Validate transaction batches to ensure accuracy of system crediting process. Define and develop solutions based on newly identified ...

The Credit Collections Team Leader will build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals. Engage and develop your direct reports, foster an open collaborative environment where best practices are shared. The Credit Collections Team Leader will be responsible for leading the team to success on business results (Collections roll rate results and impact to Net Credit Loss) while building a highly engaged team that are ambassadors for our company values. Core Duties Review, communicate and coach to daily performance, quality ...

As our SAR Compliance Analyst, within our Due Diligence or Suspicious Activity Reporting Programmers your goal is to ensure that activity within the PayPal system is compliant with Anti-Money Laundering regulations & guidelines. You will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies including, but not limited to, the Commission de Surveillance du Secteur Financier (CSSF), Office of Foreign Assets Control (OFAC) and Financial intelligence unit (Luxemburg) (FIU). Your efforts will be in accordance to ...

The Dutch Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries. Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on ...

We are looking for an exceptional Inside Sales Manager – Supporting the Iberian market (Spain, Andorra and Portugal) from either one of our Irish offices in Ballycoolin, Dublin or our centre of excellence in Dundalk. The Inside Sales Manager will join a 5-strong team of Inside Sales managers that support the revenue generation for EMEA business for PayPal Global. Responsibilities: This role reports directly to the Inside Sales Director for EMEA Operational and disciplinary management of a 10 plus strong team of Inside Sales Teammates. Achieving the sales team’s targets/quotas in terms of new ...

As an Agent within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers ...

Responsibilities: Lead a team of Customer Success Managers in their daily business for one or more verticals, managing and coaching to performance, quality, behavior and collaboration standards Transform to and subsequently drive a results-oriented culture with a strong focus on driving customer success and servicing excellence Recruit, lead and coach a team of customer success managers / account managers; proven track record of developing high-performing teams through a holistic approach that inspires and enables the team Regularly interact and meet with customers and establish relationships ...

This role is part of a team that support the Global Customer Operations organization by developing and delivering effective and efficient communication to employees around the world. Based in the EMEA region, this role is responsible for supporting the GCO leadership team in EMEA to communicate effectively with their teams. In addition, the successful candidate will lead communications for global projects and support their other regional and employee communication colleagues with strategic projects, Primary Job Responsibilities: This role is part of a team that support the Global Customer ...

**Fluent Spanish & English are required for this role** Core Duties: Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%) Completing or cancelling pending reversals when appropriate. (5%) Restricting accounts when appropriate. (5%) Closing of claims filed through PayPal’s Consumer Protection Policies. (70%) Escalating appropriately to Fraud Investigations. (5%) Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their ...