Job offer description

Job Type: Full-time 
Job Location: Lisbon 
Workplace: Office

Job Description  
Ready to ignite your career as a Customer Support Representative?  

We seek a Customer Support Specialist, fluent in German & English (f/m/d) for a project related to a Renewable Energy Company. 

Main responsibilities
As a Customer Support Specialist you will:

  • Respond promptly to customer inquiries;
  • Communicate with customers through various channels;
  • Acknowledge and resolve customer complaints;
  • Know our client's products inside and out so that you can answer questions;
  • Process orders, forms, applications, and requests;
  • Keep records of customer interactions, transactions, comments, and complaints;
  • Communicate and coordinating with colleagues as necessary;
  • Provide feedback on the efficiency of the customer service process.

Location: Lisbon
Schedules: Fully in the office, from Monday to Sunday - from 9 am to 06 pm (8h/d) with two rotative days off per week.

Job requirements

Profile:

  • Oral and written communication skills in the following language -
    German and English (mandatory) ;
  • Excellent communication skills;
  • Proactivity and dynamism;
  • Very good technical knowledge ( eliminatory);
  • Strong Customer and results orientation.
     
Benefits

We Offer:

  • Employment contract directly with our client;
  • Base Salary + Language Bonus + Meal Allowance + Performance bonus;
  • Challenging, responsible, and varied tasks;
  • Health Insurance;
  • Major Care (up to 6 appointments per support area: psychological, financial, legal, and psychosocial).

If you feel that you'll match with this job, send us your updated cv.
Build your career with us!

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Job details
Sector:
Activities of call centres
Occupation field:
Customer services clerks
Education field:
Not known or unspecified
Work experience:
Work experience is not required
Language skills:
  • German
  • Fluent
  • English
  • Very good
Salary range (Monthly):
1200 - 1300 EUR (Gross pay)
Date of expiry:

About organisation

Gi group represents a global ecosystem of integrated services in Human Resources, standing out as one of the main companies contributing to the development of the labour market on a global scale. Through its diverse range of clients, the Group has developed extensive expertise and specialization in addressing global recruitment needs for large multinational organizations. They have implemented… Find out more

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