Workplace:
Germany
Education level:
Type of position:
Full-time
Number of positions:
1
Job offer description
Sesé is a global logistics and supply chain company with over 14,000 professionals in 18+ countries.
This position is based in Germany, within our Transport Division.
We are looking for a Customer Service Representative with fluent German to support our transport operations. The selected candidate will be responsible for:
- Maintaining active communication with assigned plants regarding consolidation and transport services.
- Monitoring transport flows and reporting delivery status to clients (delays, schedule changes, etc.).
- Ensuring timely resolution of incidents and minimizing their impact on clients.
- Requesting loading and unloading time slots for both owned and subcontracted vehicles.
- Updating trip-related information (time slots, orders, loads, routes) in the system and shared documents.
- Being available for 24/7 support via mobile phone, while working standard business hours.
Job requirements
- Fluent level of German.
- Strong problem-solving and organizational skills.
- Excellent communication and customer service orientation.
Nice to have
- Good level of English.
- Experience in the transport or logistics sector.
- Knowledge of transport operations and terminology.
- At least 1 year of experience in a similar role.
Benefits
- Opportunities for professional growth and development within a motivated team.
- A high degree of autonomy and responsibility.
- Flexible compensation plan including private health insurance and other benefits.
- Discounts at over 400 brands through Sesé.
- Access to sports and wellness activities.
