Customer Expert Matter - Mobility Services (f/m/d) Dutch
Job Type: Full-time
Job Location: Lisbon
Workplace: Hybrid
Job Description
Ready to ignite your career as a Customer Expert Matter - Mobility Services?
What is going to be your mission?
- Being the first point of contact with customers, and providing advice to their requests about their bookings, rental agreements, complaints, and invoices;
- Assist the business and clients either by phone or email, using the online booking systems to make reservations, offer customers a full-service package, and find a solution to any problem;
- Work closely with other departments to be able to give customers the best service and to increase customer satisfaction.
Work schedule: 8h per day between 08 am and 07 pm, from Monday to Sunday
Workplace: Lisbon (close to Santa Apolónia)
Note: After the training period, you will be able to work in a hybrid model.
Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are internationally active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription.
What do you need to have?
- Fluent in Dutch and English at a written and spoken level;
- Previous experience in Customer Contact and know-how to deal with challenging customers (preferable);
- You are experienced in using MS-Office programs – especially Outlook, Word, and Excel;
- Great ability to express yourself, and organizational skills.
What’s in it for you?
- Direct work contract with our client;
- Competitive salary, plus attractive benefits;
- The possibility to work in an international environment.
Grab this amazing job opportunity by sending us your up-to-date CV!
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