Technical Project Manager - Network

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. 

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.  

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition. 

Function Overview:

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. 

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. 

Role Overview:

The Project Manager is responsible for leading, planning, executing, monitoring, controlling, and closing Hospitality related projects. Planet expects that you will deliver your projects on time, within the budget and brief, while keeping all internal & external stakeholders fully engaged.

What you will do:

• Manage all aspects of the project from kick-off through to delivery to operational support.
• Planning based on project scope and required business outcomes, including defined deliverables, key interdependencies and resourcing requirements.
• Provide a single point of accountability as the primary point of contact for the project.
• Review budgets, monitor and report progress against the projects.
• Manage the project against milestones and specifications and manage any change to individual project scope along with the local cluster, including ensuring that changes are only agreed with Change Requests and commercial considerations have been taken (if cost is higher as a result of the change, the customer will pay more).
• Ensure that controls and measures are in place to ensure the quality of everything we deliver.
• Ensure that key internal and external stakeholders are kept well informed with accurate and timely information on progress, risks and issues, including daily updates to the hotel project team.
• Make sure interdependencies with other projects are maintained, managed and properly co-ordinated.  
• Manage the Installation project plan as business requires, and this may include performing site inspections throughout the installation process.
• Continually contribute to evolving standards within Planet 
• Assist where applicable to develop resolutions to complex technical problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Develop installation schedules, evaluate installation estimates, review contract modifications, and verify work performed to the project brief.
• Collaborate with and/or mentor service and installation technicians to ensure they are aware of technical requirements, new technology, troubleshooting, and other issues as applicable.
• Manage and direct the daily load of subcontractor assignments and job fulfilment obligations.
• Evaluate customer installation concerns before, during and after installation.
• Collaborate with other departments to ensure a successful project completion.
• Plan and implement procedures, processes and systems to maximize operating efficiency.
• Maintain an agreed-upon level of accuracy in measurements and installations with minimal rework and additional trips to the job site.
• Define, standardize, and document all installation processes and ensure they are followed consistently to Planet standards.
• Provide supervision and planning in the successful completion of specific projects.

Who you are:

• Minimum 5 years of experience in Project Management.
• Minimum 3 years of Project Management within the Hospitality Industry.
• Networking expertise equivalent to CCNA (advantage).
• Experience in leading and managing others at the supervisory level or above.
• Be able to utilize different computer and communication software applications and hardware efficiently.
• PMP or equivalent is a plus.
• Leadership skills – positive, confident and capable
• Ability to set clear direction and manage time, plans, projects and other related tasks.
• Successfully and productively resolve problems.
• Execute a high level of business and financial skills.
• Exceptionally detail oriented and technically minded.
• Communication clearly and effectively at all levels.
• Fluency in English.