The team you'll be part of
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. Within CX Europe Nordics and Baltics Market Unit, the Customer Business Team is driving the customer relation and Nokia business across all BGs with key customer in Belgium and affiliates across Benelux.
What you will learn and contribute to
As part of our team, you will:
- Build & manage trust-based, long-term relationships with customers’ Technical, Operational departments and management teams
- Understands customers’ strategic direction and associated business plans to create and execute on business development plans to grow Nokia Cloud & Networks Services (CNS) business
- Proactive positioning of CNS technology strategy, solutions and products to match with customer needs
- Identify, develop & win new sales opportunities for Nokia Software solutions with a strong focus on Business Applications portfolio to grow market share
- Negotiate Customer contracts in alignment with commercial and legal organizations
- Report clearly the progress of monthly/quarterly initiatives (account plan, LE, funnel etc.) to internal and external stakeholders. Ensure timely and accurate forecasting.
- Manage existing business and contract, support delivery team for commercial discussions
- Develop a good understanding of competition positioning on the account for Software Solutions
Local travel to customer meetings and related business activities can be up to 3 days a week or more depending on the Sales phase.
- Solid business and commercial acumen
- Excellent verbal and written communicator. Ability to articulate in clear and effective manner the value proposition and unique selling points to customer
- Ability to understand the financials of the business and be a true partner for CBT Head in driving Order Intake and Revenues growth
- Proven ability to develop appropriate level of knowledge regarding the Software Products and Business Application portfolio
- Relationship and network building skills, strong interpersonal savvy: ability to identify all stakeholders, understand their needs, listen to their feedback to develop solid and trusted connections
- Strong collaborative mindset and be able to partner with key internal or external stakeholders.
- Ability to lead cross-functional teams under time constraint / stress scenarios
- Excellent work ethic, the ability to work independently, self-motivated, result driven and a strong desire to succeed.
- Experience
- Bachelors or Master's degree in engineering, telecommunications, business or a related field.
- Minimum 3 years of work experience in software engineering (solution / product management, sales engineering/pre-sales etc..
- Experience and knowledge of the Telecoms industry within the assigned geographic area
- Experience with Customer Business Case, Sales Presentation and/or negotiation
- Fluency in Business English language. French or Dutch is a plus
Nokia offers flexible and #LI-Hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
At Nokia Belgium, we also offer a broad range of other extra benefits.
