Beschreibung des Stellenangebots

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents.

As Service Segment Manager you will be responsible for the long term Service effectiveness of your business unit, accounts and/or region. Your main goal is to achieve maximalisation of Service revenue and customer experience. You are accountable for having attractive and successful Service offerings in place and the development of new Service delivery solutions. You will ensure an active follow-up of major Service partners and/or service requests of major accounts.  

Key Responsibilities:

• You develop and implement the Services strategy for the Collaboration (ClickShare/WeConnect) business unit in the EMEA region

• You collaborate with stakeholders in sales, services, marketing and division to make sure that attractive and successful EPO offers are implemented

• You take initiative to design and implement Service delivery solutions (eg local repair centers, spare parts warehouse, new processes...) that will increase the customer experience and/or Service revenue

• In close collaboration with sales and services, you ensure active service key account management of major service partners and/or major accounts

• You oversee major escalations for the Collaboration (ClickShare/WeConnect) business unit in the EMEA region 

• You define improvement programs to reduce/optimize the overall service cost and operations

• You drive innovation initiatives that will transform the services digital and sustainable

• You develop and implement various KPI’s to ensure performance to customer expectations, develops key competences and skills of the broader Service organisation

Your profile:

• Obtained a Bachelor's or Master's degree

• 5 years of proven services -, key account experience in related industry/technology

• Experience in Services Business Development.

• Strong and assured communicating and presenting skills, able to gain personal credibility with our customers

• Ability to combine commercial and technical skills whereby continuous learning is key.

• Ability to work effectively across organisational and national boundaries

• Drive to deliver and financial insight

• Excellent English language skills, other languages are an asset.

• Flexible to travel within EMEA region

 

Angaben zur Stelle
Branche:
Manufacture of computer, electronic and optical products
Berufsfeld:
Managers
Work experience:
Work experience is required
Dauer der Berufserfahrung:
More than 5 years
Sprachkenntnisse:
  • English
  • Very good
Gehaltsspanne:
Not provided
Date of expiry:

Über das Unternehmen

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie… Erfahren Sie mehr