Beschreibung des Stellenangebots

Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud.

 

Global Business Services (GBS) is EMCs Shared Services provider of choice.  We pride ourselves on the capabilities of our people to thrive in the rapidly growing global business environment. As a GBS team member, you will be encouraged to leverage the latest technology to help our internal customers meet and exceed their goals.  We depend on the innovation and collaboration of our people to provide solutions that will drive EMCs business forward. The truly global nature of GBS fosters a dynamic and challenging environment developing platforms for and enabling career growth.

 

Job Description

 

Maintenance Operations provides Sales Support, Contract Management, and Systems & Reporting services in support of the lifecycle management of EMC's maintenance business. Through Sales Support, Maintenance Operations deploys all maintenance renewal opportunities to Inside Sales. Within Sales Support, the Tech Refresh services provide audit configuration, by re-quoting the configuration with software and hardware, supplying revised quotes for Inside Sales. With Contract Management, Maintenance Operations books service maintenance contracts for EMC's commercial, enterprise, and partner accounts, support life-cycle management, and manages customer support. Through the Systems and Reporting offerings, Maintenance Operations is able to support acquisition management, as well as new product launching and training.

 

  • Manage a group of Managers, Supervisors, Specialists, Sr. Analysts, and Analysts to maintain, drive and execute the maintenance renewal activities within the Global Business Services Maintenance Contract Operations group.
  • Handles all traditional managerial functions including, but not limited to, Time and Attendance, Annual Compensation Review, Year-End performance evaluations, work load scheduling and performance management.
  • Works in conjunction with the supervisor, manager and director of the group to hire new employees.
  • Provides direct feedback to the director on the organization's performance, assists all assigned resources in diagnosing, escalating and resolving complex problems.
  • Manages multiple complex projects and/or programs impacting business goals and objectives.
  • Leads cross-functional team(s) and subject matter experts in the development, planning, and implementation of multiple complex projects and/or programs.
  • Defines priorities and resources allocated to initiatives, projects and/or programs.
  • Develops and manages communications.
  • May engage and oversee the work of external partners.
  • Maintains awareness of trends, business conditions and internal processes and practices impacting organizational deliverables.
  • Promotes the development of strong cooperative relationships with the Field Global Services and Sales organizations.
  • Provides a leadership role in systems implementation, reporting & management of global policies and procedures; ensures consistent business practices are in place for all warranty and maintenance contracts.
  • Drives best practices and delivery to Service Level Agreements (SLA's) and ensures compliance with Sarbanes Oxley requirements.
  • Leverages defined metrics to ensure consistency and drive best practices.
  • Advanced application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields. Including advanced understanding of EMC's product lines and services.

 

Skills Required:

  • Ability to lead, motivate and direct a workgroup.
  • Customer Services skill.
  • Organizational skills.
  • Time management skills.
  • Sense of urgency.
  • Ability to prioritize projects and/or deliverables.
  • Communication skills.
  • Process oriented approach
  • Problem solving skills.
  • Negotiation skills.
  • Flexible.
  • Strong technical aptitude.
  • Presentation skills.
  • Strong working knowledge of Microsoft Office products.
  • Project management skills.
  • Ability to work effectively with senior management.
  • 4 years + Team and People management experience.

 

Angaben zur Stelle
Branche:
Information and communication
Berufsfeld:
Managers
Work experience:
Work experience is required
Dauer der Berufserfahrung:
Between 2 and 5 years
Sprachkenntnisse:
  • English
  • Very good
Gehaltsspanne:
Not provided
Date of expiry:

Über das Unternehmen

Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management… Erfahren Sie mehr