Operations Engineer

As a DataMiner Operations Engineer, you will be responsible for giving professional remote support to customers around the globe. Diving deep into complex technical environments, pleasing the most demanding customers with a natural flair and finding non-compromising solutions are but a few of the challenging tasks at hand. If you want to be part of a motivated team, if you would love to work with a world class product and if you are committed to bringing the highest quality of service to our customers, now is the time to join us! [+] configuring advanced DataMiner Network Management Systems [+] resolving customer issues including complex technical scenarios [+] analyzing client needs and providing solutions [+] working together with team members, technical account managers and project managers [+] supporting service, service availability, and quality [+] providing consultation to help customers realize the full potential of their system [+] providing critical product feedback [+] a competitive salary with extra benefits [+] a healthy work-life balance [+] a stimulating, challenging, and fast-evolving technological environment [+] work in an international company while still enjoying the advantages of a small-company culture [+] be part of a team that has a disruptive impact on the global telecom and broadcast industry [+] gain experience with a vast array of cutting-edge technologies [+] enjoy long-term stable employment [+] grow in your career thanks to in-house training courses, choosing from a variety of professional options [+] you are a fast learner who adapts quickly to new situations [+] you are communicative and have strong interpersonal and organizational skills [+] you think logically and client-oriented [+] you have natural technical insight Technical Skills [+] basic familiarity with HFC Broadband, IPTV, broadcast and satellite systems is a definite plus [+] basic knowledge of C# [+] strong affinity with MS Windows operating systems [+] experience with HTML, XML, client-server systems and SNMP [+] profound knowledge of TCP/IP (firewalls, routers, …), multithreading, Web Services, .Net Remoting and Wireshark [+] knowledge of relational databases is an asset Basic qualifications for consideration [+] This position requires that you work from our offices located in Izegem, Belgium [+] Good verbal and written communication skills in English