BIOGEN (DENMARK) NEW MANUFACTURINGApS
Hillerød, 1 stilling
Listing Info
External Posting Title Lead Support Analyst
Job Description The Lead Support Analyst is a member of the IT I&O Run Support organization. The primary responsibility of this position is to provide leadership to ensure the reliability and availability of applications and platforms across BIIB. Information Technology’s I&O Support organization is the face of application support to Biogen Idec system users worldwide. The goal is to help people that are using our more than 500 applications get answers to questions, resolve problems, and educate and support them to more effectively use the application. The organization is charged with supporting over 500 enterprise applications used by more than 7,000 employees throughout a truly global company. In addition to our headquarters in Weston, Massachusetts, the Support Analyst will support users in the United States, Canada, Australia, Japan, and throughout Europe. We also have a direct commercial presence in 30 countries and distribution agreements in more than 60 additional countries.
Reporting to the Associate Director, IT the Lead Support Analyst EBS supply chain will be a key role charged with establishing ownership, establishing & maintaining domain expertise, ensuring high availability and reliability of global applications in the EBS supply chain ecosystem supporting Pharmaceutical Operations & Technology and Corporate. This role requires an experienced IT professional who possesses and effective blend of functional, technical, problem solving, and communication skills. These skills will be needed to respond to, and resolve system incidents and outages, and in providing the highest level of customer care.
Key Responsibilities Include
• Lead, plan and execute the application and/or platform lifecycle management in order to maintain the optimal health and performance of the applications and/or platforms in the portfolio.
• Lead in the rationalization and execution minor enhancement development activities (e.g. 1 month effort or less).
• Be responsible for incident management and resolution within Biogen Idec’s global IT application environment.
• Manage escalation activity between core customers and including IT Infrastructure, IT service center, and other 3rd party technical teams
• As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; includes working with business colleagues, business-facing IT colleagues and/or infrastructure teams.
• Onboard new applications, by partnering with business and IT colleagues, during various project phases; perform on-boarding and knowledge transfer activities to ensure proper acceptance of the application.
• Create and maintain IT knowledgebase articles and related information assets
• Collaboration with one or more SaaS and/or managed service provider (MSP) partners responsible for IT core support services and operations
• Oversee managed service providers responsibilities, including but not limited to availability monitoring, service quality metrics and production service transitions
• Work Closely With IT Colleagues To Understand And Provide a Comprehensive View Of IT Services
•Facilitate application portfolio-level requests for IT Quality, Security, Continuity, Testing and Support assessments and evaluations
•Manage application portfolio lifecycle information, including but not limited to managing app asset data related to application availability / knowledge assets / lifecycle status / performance / run total cost of ownership (TCO)
• Carry out responsibilities in customer care, assurance and service quality; ensure all support service level agreements (SLAs) in core service metrics are met or exceeded
• Ensure processes are continuously followed and refined to maintain a stable production environment
• Develop innovative monitoring and capacity planning to proactively identify potential problems
The Ideal Candidate Should Possess An Accomplished Track Record Combined With The Tenacity, Self-confidence And Proven Ability To Continually Grow And Contribute To a Global Business. She/he Must Feel Comfortable Working In, As Well As Embracing, An Environment That Is Both Changing And Challenging. The Ideal Candidate Will Be a Self-motivated, Team Player Who Will Bring Instant Credibility With Demonstrated Ability To Communicate Across All Levels Of The Organization. She/he Must Be Technically Astute With The Ability To Troubleshoot Complex Applications With Multiple Integrations. She/he Must Be a “quick Read” In Regards To New Concepts And Technologies. Key Characteristics For The Successful Candidate Will Include
• Results oriented with the ability to prioritize and deliver key initiatives.
• Highly professional with strong interpersonal skills.
• Highly dedicated, purposeful with a commitment to the highest standards of performance.
• Able to work effectively through others and be a team player.
• Flexibility in a changing environment.
• Possess a high level of energy.
Location Hillerod, Denmark
Job Category IT
Requisition Number 26444BR
Qualifications
• Experience working hands-on and leading efforts involving Oracle EBS supply chain applications
• Strong understanding of information systems, business processes and measures of success
• Thorough understanding of technical and functional aspects of Oracle EBS supply chain processes, Order-to-Cash, Plan-to-Produce, Procure-to-pay
• Techno-functional expertise in several Oracle EBS (11i and R12) supply chain modules such as OPM, OM, WIP, BOM, MFG, INV, PO, WMS, mobile apps.
• Oracle EBS application development experience in developing extensions and objects using Oracle development tools, methodology and framework is preferable
• Experience with partner collaboration/integration in the supply chain area with partners such as CMOs, 3PLs etc. desired
• Experience in EBS ecosystem applications such as Product Data Hub (PDH), Product life cycle management (PLM) and Oracle Governance Risk & Compliance (GRC) preferred
• Working knowledge of Oracle financials preferred
• Proven commitment to customer care, system availability, reliability and issue resolution. This can include off-hours and on-call support to resolve system incidents
• Analytical/Creative Problem Solving
• This position requires strong problem-solving skills and the ability to independently troubleshoot as well as develop alternative solutions to problems.
• Strong written and verbal communication skills
• Flexibility to work independently with minimal supervision, or collaborate on a multi-disciplinary teams
• ITIL foundation certification strongly preferred, ITIL process specialty certification(s) desired
• Six Sigma experience desired
• Solid understanding of the Software Development Life Cycle desired
• Experience in a biotechnology/pharmaceutical company preferred and is a definite plus
• Prior experience in a GxP/Validated environment preferred and is a definite plus
Education Bachelor's Degree in Computer Science, Information Systems, or an equivalent combination of education and experience required.
About Biogen Biogen (NASDAQ: BIIB) is a biotechnology leader that discovers, develops and delivers innovative therapies to improve the lives of patients with neurodegenerative diseases, hematologic conditions and autoimmune diseases. Patients worldwide benefit every day from our medicines for multiple sclerosis (MS) and hemophilia.
Founded in 1978, Biogen is one of the world’s oldest biotechnology companies. Our development pipeline is focused on areas of high unmet medical need, as we pursue new therapies for patients suffering from diseases with few or no treatment options. These include programs for secondary progressive MS, Alzheimer’s Disease, spinal muscular atrophy, lupus and amyotrophic lateral sclerosis (ALS), amongst others.
With approximately 7,500 people worldwide, Biogen is truly a global organization. We are headquartered in Cambridge, Massachusetts, which is home to our research operations. Our international operations are based in Zug, Switzerland and we have world-class manufacturing facilities in North Carolina and Denmark. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Please be advised that all legitimate correspondence from a Biogen employee will come from "@biogen.com" or "@biogenidec.com" email accounts.
We are a biotechnology leader that discovers, develops and delivers innovative therapies to improve the lives of patients with neurodegenerative diseases, hematologic conditions and autoimmune diseases. Patients worldwide benefit every day from our medicines for multiple sclerosis (MS) and hemophilia.?
Founded in 1978, we are one of the world’s oldest independent biotechnology company. Our development pipeline is focused on areas of high unmet medical need, as we pursue new therapies for patients suffering from diseases with few or no treatment options. These include programs for secondary progressive MS, Alzheimer’s Disease, spinal muscular atrophy, lupus and amyotrophic lateral sclerosis (ALS), amongst others.
With more than 7,500 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Zug, Switzerland and we have world-class manufacturing facilities in North Carolina and Denmark. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.
Bemærkninger til ansøgningen
Kørekort
VIGTIGE DATOER
Offentliggøres
14-10-2015
Sidste dag annoncen er aktiv
Ansøgningsfrist
18-11-2015
Ansættelsesdato
Ansættelse hurtigst muligt
VIRKSOMHEDEN TILBYDER
Fast ansættelse
Fuldtid
Beskrivelse af ugentlig arbejdstid
Løn
ARBEJDSGIVER
BIOGEN (DENMARK) NEW MANUFACTURINGApS
Biogen Idec Alle 1
3400 Hillerød
Danmark
ANSØGNING
Skriftlig
Email til
Telefonisk på
Via link virksomhedens hjemmeside
KONTAKTPERSONER
Biogen Idec
REFERENCE
JOB ID
4057454
