(Junior) Customer Care Specialist with French
The Customer Service Specialist will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.
Job Responsibilities:
- Identification and response to customer inquiries
- Order processing
- Service administration
- Complaint handling
- Billing inquiries
- Invoicing
- General administration
- First-line technical support
Requirements for the position:
- Good command English (CEFR B2 level)
- Fluency in French (at least CEFR C1 level)
- Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
- Ability to multitask
- Experienced in customer service, service delivery, logistics, order entry or regulatory environment
- Capable to work in an IT driven environment (SAP knowledge will be an asset)
- Very good knowledge of Microsoft Office
Working with us implies
- helping to improve the health & safety of people and the environment
- work in a hi-tech, innovative, team oriented, energetic and scientific environment
- career development opportunities in multiple business areas
Additionally we offer:
- attractive compensation and performance bonus
- recognition & referral awards
- tuition reimbursement program
- language classes
- business, technical and soft skills trainings
- private medical care
- life & accident insurance
- sport programs (individual and team)
- CSR activities
- Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
- modern office facility including parking lot
- relaxation, gaming and nursery room
- casual dress policy
- fresh fruits served every morning
- bike ride subsidy
- …and 30 days of vacation!