Beschreibung des Stellenangebots

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. 

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.  

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition. 



Function Overview:

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. 

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. 



Role Overview:

The Supporter & Software Consultant is the contact person for all customer queries relating to the use, commissioning and maintenance of the protel product range by telephone and e-mail. In addition, he advises customers on how to use the protel products most effectively and sensibly for their needs. The Supporter & Software Consultant collects the feedback from customers, ensures that it is passed on to the product management team and helps to ensure that the protel products can be adapted or improved where necessary. Depending on the Supporter & Software Consultant focus he takes on further specific tasks within his special team. 

Anforderungen an die Stelle

What you will do:

  • Technical support and advice for our customers and distributors on the phone and by e-mail. 
  • Planning, implementation and follow-up of installations and maintenance of our software products at the customer's site or via remote maintenance from the office. 
  • Regular exchange with colleagues and superiors. 
  • Maintaining customer satisfaction through timely and regular feedback on the status of open cases to the customer (by phone and email). 
  • Ensuring the maintenance of the ticket tool and the knowledge database according to internal standards. 
  • Planning and execution of user trainings. 
  • Independent recording and solving of support cases according to internal guidelines. 
  • Detailed documentation of work steps and the approach of solutions in accordance with internal specifications and guidelines. 
  • Checking and editing checklists before and during installations and supporting colleagues in preparing and carrying out installations. 
  • Create, document and maintain installation instructions according to internal standards. 
  • Independently support other teams and distributors on issues related to special teams.  
  • Support of team members. 
  • Continuous expansion of product knowledge and additional modules through own initiative (e.g. by obtaining information or exchange with colleagues). 
  • Independent testing and reproduction of reported errors for data collection and problem analysis and forwarding of the results to L2 team according to the internal standards. 
  • Configuration and XsetUp settings via Simba.
Wünschenswert

Who you are:

  • Friendly, polite and respectful manners and communication skills 
  • Pronounced service orientation 
  • Strong IT affinity and open-mindedness towards new technologies 
  • Logical and analytical thinking 
  • Ability to work independently, in an organised and structured manner 
  • Business and customer-oriented thinking and acting 
  • Self-initiative 
  • Sense of responsibility and reliability 
  • Self-reflection and critical ability 
  • Honesty and loyalty, integrity 
  • Helpfulness 
  • Quality awareness 
  • Ability to work in a team 
  • Self-confidence and confident appearance towards customers and business partner 
  • Willingness to travel
Angaben zur Stelle
Branche:
Business support service activities n.e.c.
Berufsfeld:
Business services agents
Bildungsbereich:
Not known or unspecified
Work experience:
Work experience is not required
Sprachkenntnisse:
  • German
  • Very good
  • English
  • Very good
Gehaltsspanne (Yearly):
Not provided (Gross pay)
Date of expiry:
Link for more information:
Apply here

Über das Unternehmen

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners… Erfahren Sie mehr