HCIT IT Consultant Apprentice

Role Summary/Purpose:The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities 

•Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment

•Completing Preventative Maintenance and Functional Management Inspections

•Ordering and managing repair parts cycle times

•Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

•Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

•Maintaining tools and test equipment properly and ensuring they are calibrated

•Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

•Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies

•Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

•Working as a member of the local team to provide efficient service delivery to all accounts within assigned area

•Ability to answer service calls independently without assistance within 1 year of employment

Quality Specific Goals:

•Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

•Complete all planned Quality & Compliance training within the defined deadlines

•Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

•Identify and report any personal quality or compliance concerns immediately to the Quality Organization

•Ensure timely dispatch closure (if applicable)

•Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)

•Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

•Ask for mentorship & guidance in order to ensure compliance with all of the above

Qualifications/Requirements 

•Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree with at least 3 years toward the program; or a High School Diploma/GED and significant military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and significant experience servicing electronic equipment

•EU Work Permit

Desired Characteristics 

•Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

•Experience as a GEHC field service intern

•Change agent and process oriented

•Ability to show self-initiative & motivation

•Experience interfacing with both internal team members and external customers as part of a solution based service process

•Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

•Experience troubleshooting and responding to customer concerns

•GPA of 2.75 or higher

•Six Sigma trained/certified