French Fluent or Native Speakers – Customer Service

Key Responsibilities:

• Investigating and resolving,  or escalating customer support queries
• Providing the highest standard of customer service at all times, thinking proactively how to exceed customer expectations.
• Proactively helping in improving the efficiency of inbound customer service
• Suggesting and implementing improvements to our customer service
• Supporting proactive account management by identifying at risk customers
• Increasing the number of customer referrals and testimonials 
• Sharing skills and experience within the team and supporting your colleagues in their tasks

 Skills & Experience

• Experience of supporting software products in a customer service role
• A professional telephone manner and writing skills
• Problem-solving skills
• Good general IT skills, including experience of both desktop and web-based email clients 
• A good understanding of HTML basics
• European language skills a benefit

 Desirable:

• A basic understanding of working with digital images
• An interest in or experience of digital marketing

 Person Specification:

• Positive team-working skills & flexible approach
• Tactful and empathetic with strong communication and rapport-building skills
• Confident at managing client relationships – also knowing when and how to say no
• Ability to understand how your role relates to the overall goals of the business