FALCON.IO - Customer Success Associate

About the Role:

As a Customer Success Associate at Falcon.io, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven, customer-centric team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers. You will become part of a small, tight-knit and sociable team all from different backgrounds and walks of life.

What you'll do:

• Serve as the primary point of contact for the customer during and post-implementation of Falcon.io 
• Develop a trusted advisor relationship with customer stakeholders to drive product adoption
• Educate customers on how to leverage features and new releases 
• Understand the customer needs and link them to workflows in our products 
• Conduct periodic customer health-checks to understand behaviour and proactively address inactivity and/or missed opportunities 
• Help strategize with the customer at key stages of the lifecycle on how to optimise their use of the product, ensuring ROI 
• Partner with internal Falcon.io stakeholders (account managers and support advisors) to align account activities with the customer's business case and strategy 
• Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal

What you have:

• Fluent English and Danish
• Other Nordic language capabilities would be a plus
• Eagerness to develop and build a career in Customer Success
• Experience in social media or marketing agency environments would be a plus
• Customer-first mindset and strong relationship management skills (tailoring for the different stakeholders) 
• Excellent problem-solving skills and good technical knowledge 
• A passion for and knowledge of the digital marketing landscape to deliver valuable advice regarding Content Creation, Performance Marketing or Community Management 
• Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable 
• Solid organisational skills like project management and milestone completion 
• The drive to steer customers to succeed with a data-driven approach 

What we offer:

• An open and informal working environment defined by high levels of personal responsibility and follow-through  
• A thorough on-boarding programme and access to online courses giving you the skills you need to succeed  
• A competitive salary package with a solid base and a team-based commission model that is designed to ignite you 
• Growth potential, in the Customer Experience department, we’re dedicated to help you steer your career towards achieving your own goals and start conversations about career development within your first year with us  
• MacBook and iPhone with a subscription plan 
• Pension and health insurance - because we believe prevention is better than cure 
• Catered lunch, and healthy (and not so healthy!) snacks & drinks 
• Staff discounts at a few of Copenhagen’s best (and not so well-kept secrets) 

Apply by e-mail: Demira.Adzhikova@Brandwatch.com