As a Customer Service Officer, you’re responsible for the first-line support towards our customers. You will register incidents or immediately delegate these to our operations engineers. You will join a growing team that is responsible for providing first-class engineering support within our DataMiner Integrated Operations Center. Our DMS-IOC is a team of seasoned IT & OSS experts who are consulted by Skyline customers around the world for support in their day-to-day DataMiner-powered operation.
[+] being a first point of contact for our customers
[+] carrying out proactive, customer-friendly communication and providing optimal customer service [+] registering any incoming incidents in our ticketing system
[+] taking care of the correct follow-up of our tickets by deciding on the correct priority of the incidents
[+] finding new methods to improve our customer service
We Offer:
[+] a competitive salary with extra benefits
[+] a healthy work-life balance
[+] a stimulating, challenging, and fast-evolving technological environment
[+] work in an international company while still enjoying the advantages of a small-company culture
[+] be part of a team that has a disruptive impact on the global telecom and broadcast industry
[+] gain experience with a vast array of cutting-edge technologies
[+] enjoy long-term stable employment
[+] grow in your career thanks to in-house training courses, choosing from a variety of professional options
Profile:
[+] you are communicative, patient and customer-oriented
[+] you are able to determine correct priorities
[+] you can work well within a team
[+] you are IT-minded
Technical Skills
[+] you can work with Word, Excel and Outlook
[+] you can speak and write fluently in English; French is a plus
[+] you are able to understand technical terms if they are explained to you Basic qualifications for consideration
[+] This position requires that you work from our offices located in Izegem, Belgium.
[+] You have good verbal and written communication skills in English.
