Bilingual Dutch Service Desk Technician (F/M)
Bilingual Dutch Service Desk Technician (F/M)
Offered by: HELPLINE
Available for event: Boost Your Career with EURES 2025
Job offer description
Workplace: France, Marcq-en-Barœul (On-site)
Education level: Not specified
Type of position: Full-time
Number of positions: 1
Your role
As a Service Desk Technician, you will be the first point of contact for our users, ensuring high-quality technical support in both Dutch and French (or English). You will join our teams based in the Lille metropolitan area and operate on-site at our clients’ locations.
Your tasks will include:
• Answering user calls and logging incidents
• Diagnosing hardware or software issues remotely
• Guiding users through troubleshooting steps or remotely taking control of systems
• Escalating incidents to the appropriate support level when necessary
• Following up on cases until resolution
Job requirements
• You are fluent in Dutch (mandatory)
• You demonstrate strong communication, listening, and service-oriented skills
• You are methodical, collaborative, and eager to solve problems
• Previous experience in IT support (1-2 years preferred)
What will make the difference
• Technical curiosity and willingness to grow
• A positive, team-oriented mindset
• Sense of initiative and adaptability to user needs
ob details
Sector: IT Support / Digital Services
Occupation field: User Support / Service Desk
Education field: Not specified
Work experience: 1 to 2 years
Language skills:
• Dutch – Fluent (mandatory)
• French or English – Proficient
Salary range: Based on experience
Start date: As soon as possible
Contract: Permanent (CDI)
Remote work: Not specified (primarily on-site)
Inclusivity: Open to candidates with disabilities
Benefits
Classic advantages:
• 50% coverage of your health insurance
• 50% reimbursement of your public transport pass
What makes us unique:
• The opportunity to work for a market leader in IT services
• A stable leadership team with a long-term vision
• Personalized and regular managerial support
• A profitable and steadily growing group
• Meal vouchers (€9.50/day, 60% employer contribution)
• Referral bonuses up to €1,000
• A company social committee (CSE) with cultural benefits
• An in-house training institute to support your development
• A mobility partner to assist with relocations or commutes
• A united, committed, and dynamic team
What's next?
Your profile interests us!
Our recruitment process includes:
• An introductory call with one of our recruiters to learn more about your background
• Two online assessments followed by a feedback session
• An HR and operational interview
All our positions are open to candidates with disabilities.
