Front Office Shift Leader
MAIN OBJECTIVE OF THE POSITION
Provide excellent service to internal and external customers by telephone and/or in person, contributing to the achievement of the company's objectives.
TASK, DUTIES AND RESPONSIBILITIES
Carry out in a qualified manner, with initiative and responsibility, the reception of clients and all tasks related to it.
Execute customer service tasks at the reception.
Carry out the procedures related to the occupation and sale of the rooms.
Safeguard valuables and money deposited.*
Carry out billing and collection tasks, as well as foreign currency exchange.
Receive, process and direct customer claims to the corresponding services.
Check, register and file point of sale credits.
Get to know the entire hotel, its services and facilities. (upselling).
Control and tracking of keys.
Verification of reports of the head of the Floors department.
Manage unforeseen changes in reservations.
OTHER TASKS
Comply with the standards defined by the chain, reflected in the Quality Regulations.
Promote customer loyalty, promoting Club H10.
Ensure compliance with the Occupational Risk Prevention protocol.
*All applicants must be citizens of the European Union (EU), the European Economic Area (EEA) and must have the following Spanish documentation:
1- Foreigner Identification Number (NIE)
2- Registration with Social Security
3- Registration with the local council (Empadronamiento)
4- Residence Card for EU Citizens (Certificate of registration of a citizen of the Union)
We do not offer accomodation.
ACADEMIC TRAINING
College degree / Bachelor's in Tourism or similar
TRAININGS
SAP
Microsoft Office skills
Computer literate
PROFESSIONAL EXPERIENCE
Minim 3 year of experience in similar position.
COMPENCIES
Communication
Stress Management
Resolute
Teamwork
Proactive
Customer orientation
Leadership
TRAININGS
Costumer Service
Problem Solving
COMPENCIES
Innovation
emotional intelligence
Motivation
Working for H10 Hotels, a well-known hotel chain with locations across several countries, offers various benefits that can appeal to employees in the hospitality industry. Here are three potential benefits of working for H10 Hotels:
- Professional Development Opportunities: H10 Hotels is recognized for its commitment to employee training and development. Employees may have access to various training programs, workshops, and courses designed to enhance their skills and knowledge in the hospitality industry. This focus on professional growth can help employees advance in their careers, take on new responsibilities, and stay updated with the latest industry trends and practices.
- International Work Environment: Given H10 Hotels' presence in multiple countries, employees have the opportunity to work in an international environment. This can provide valuable experience in dealing with a diverse clientele, understanding different cultures, and potentially offering opportunities to work in different locations around the world. Such exposure is beneficial for personal and professional growth, enhancing employees' adaptability and global perspective.
- Competitive Benefits and Perks: H10 Hotels may offer a competitive package of benefits and perks to its employees, which could include employee discounts, and daily meals during work schedule among others.
These benefits highlight H10 Hotels' commitment to its employees' development, well-being, and career progression, making it a potentially rewarding place to work for those interested in the hospitality industry.
*All applicants must be citizens of the European Union (EU), the European Economic Area (EEA) and must have the following Spanish documentation:
1- Foreigner Identification Number (NIE)
2- Registration with Social Security. (NASS)
3- Registration with the local council (Empadronamiento)
4- Residence Card for EU Citizens (Certificate of registration of a citizen of the Union)
We do not offer accomodation.
