Call Center Agent

There is currently a job opening “Call Center Agent” in the Call Center Department. As a Call Center Agent, you will be responsible for providing excellent telephone customer service and for maximizing profit through ticket sales.

What you will do:

• Respond to inbound calls to support customers by providing information on flights, fares and services
• Issue and reissue tickets
• Manage ticket upgrades (Business Class, Miles & Bonus)
• Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements:

• Bachelor’s degree is preferred
• Fluency in oral and written Greek and English
• Good knowledge of MS Office

And you have competence in:

• Communicating effectively and in a structured manner
• Resolving issues with a customer-focused orientation
• Organizing and paying attention to detail
• Working collaboratively
• Committing to guidelines and procedures

Excellent knowledge of at least one of the following languages will be considered an asset:

• German
• French
• Spanish
• Italian
• Russian
• Romanian

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme
• Monthly Productivity Bonus
• Ticket Restaurant Card