1st and 2nd Line Support Specialist

Role description:

• To work as part of a team supplying support services to a large multinational organisation under a managed service agreement.
• Escalate technical and software build issues to the management team.
• Proven hands on IT Hardware experience
• Able to troubleshoot computer hardware and related peripherals
• Excellent communication and organizational skills
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Supporting the roll-out of new applications
• Prioritizing and managing multiple open cases at one time
• Testing and evaluating new technology
• Proficiency with Windows 7, Microsoft Office Suite and common desktop applications

Education:

• A good standard of General Education
• IT Industry recognized qualifications

ADEM Réference: 549924