Senior Manager Solution Engineering
ABOUT THE ROLE & TEAM
As a Senior Manager Solution Engineering, you will bring deep expertise in airport opera-tions, solution design, and cross-functional leadership, while playing a critical role in driving transformation and innovation within SITA’s Airport Business Unit. Successfully supporting the Europe portfolio of customers and contributing to the unit’s broader strategic vision re-quires the ability to communicate clearly across diverse stakeholders and leverage consultative selling to uncover and shape high-impact customer solutions. You will lead a large, geo-graphically distributed team of Solution Engineers, fostering a high-performing, collaborative culture focused on customer success and continuous improvement.
WHAT YOU’LL DO
- Act as the prime interface to customers managing both technical and commercial matters from initial contact to solution deployment
- Establish and maintain strong, professional relationship with customers
- Understand customer business needs and design tailored solutions that meet specific requirements
- Collaborate closely with Account Managers and Directors to develop and execute sales and account strategies
- Promote SITA’s solutions by furnishing customers with comprehensive up-to-date product information and enhancements during customer meetings and workshops
- Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally
- Support technical qualification of customer requirements through deep knowledge of technologies and solution portfolios
- Partner with internal teams (Pricing, Customer Service, Project Management) to develop compelling, commercially sound business proposals
- Own the technical and commercial parts of proposals submitted to customers and collaborate closely with project managers to ensure efficient projects implementation
- Lead, develop, and coach a high-performing team of Solution Engineers, providing clear performance expectations, conducting regular reviews, supporting career growth, and fostering a positive, inclusive culture
ABOUT YOUR SKILLS
- 10+ years of experience in solution engineering, pre-sales, or technical consulting, with a strong track record of delivering complex, high-value solutions across multiple regions
- Strong domain expertise in airport operations such as passenger processing systems, baggage handling solutions with a focus on optimizing operational efficiency and enhancing the passenger experience at airports.
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Comfortable navigating complex, multi-stakeholder environments to deliver integrated and scalable business solutions
- Comfortable presenting to C-level executives and managing high-stakes proposals, negotiations, and escalations with confidence and clarity
- Proven ability to lead and scale high-performing solution engineering teams, including performance management, coaching and development planning
- Ability to collaborate across cross-functional teams to design and implement customer-focused strategies
- Demonstrated success in consultative selling, combining deep customer insights with technical acumen to identify and capitalize on new business opportunities
- Excellent communication skills, ensuring clarity and alignment across technical and non-technical stakeholders
- Emotionally intelligent leader fostering open dialogue, inclusive, high-performing team environments
- Highly organized, with strong project oversight and multitasking abilities—able to prioritize competing demands and lead teams in fast-paced, operationally critical environments
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
