Opis ponudbe za zaposlitev

The Concentrix company

For over 10 years, their client has been disrupting and transforming the security industry. The 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

They work in a fast-paced, dynamic and make it happen culture. Their people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  They are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

 

The company can offer you Day shifts covering the EMEA market,Monday to Friday to help you strike an excellent work life balance! !

 

Responsibilities

  • Provide second line phone/email consultation to independently debug complex security/network problems.
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
  • Assist in developing on-going training programs for the department.
  • Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
  • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
  • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
  • Other duties as assigned

Requirements 

  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.  
  • Experience with operating systems such as Linux, Unix, and Free BSD.
  • Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working knowledge of Apache and IIS Web Server administration
  • Working Knowledge of networking and security products and enterprise Network Infrastructure
  • CCNA certificate is an advantage
  • Familiarity with:

          o   Network Protocol Analyzers (tcpdump, Wireshark)

          o   Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)

          o   authentication systems such as LDAP, MS AD etc

          o   VPN technologies such as IPSec and VPN clients

          o   Scripting knowledge (SHELL, Python, Perl) would be appreciated

 

                                       The CV`s will be sent to the employer

Podrobnosti o zaposlitvi
Sektor:
Telecommunications
Poklicno področje:
Customer services clerks
Delovne izkušnje:
Work experience is not required
Plačni razpon:
2500 - 3600 BGN
Date of expiry:

About organisation

National Employment Agency is member of the EURES Network.Set up in 1993, EURES - European Employment Services - is a cooperation network designed to facilitate the free movement of workers within the European Economic Area (The EU countries plus Norway, Iceland and Liechtenstein); Switzerland is also involved. Partners in the network include public employment services,… Več informacij

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