Queue-it - Customer Success Manager - APAC Market
Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 50+ countries with offices in Denmark, the U.S., and Australia.
About the role
As a Queue-it Customer Success Manager specializing in the APAC market, you will be a critical part of maintaining Queue-it's solid relationships with a wide range of customers in the APAC region. You'll build and develop partnerships by effectively supporting customers with their goals.
Responsibilities
Empower customer success. Develop an understanding of the typical business issues our customers face, map Queue-it solutions to address their needs, and educate them on our software
Ensure customers derive maximum value from their investment in Queue-it. Track customer usage data, NPS, health indicators, etc. to identify and support growth opportunities, churn risk, downscaling, win-backs, etc.
Collaborate towards growth. Partner with the technical engagement and sales teams to facilitate client relationships, handle deliverables, and mitigate risks. Keep great records within our CRM, and share findings from the customer base across the organization (sales, marketing, solutions, and development).
Qualifications
- 5+ years of professional experience (preferably in a client-facing role)
- Previous experience influencing and meeting company revenue goals
- Prior experience working for a SaaS organization or within the IT industry preferred
- Knowledge of/experience with the APAC market
- High-quality written and verbal communication skills (listening, engaging, credible, appropriate tone/inflection) in English (Danish not required)
- Other language skills, especially those of the APAC region, will be an advantage
We are looking for someone who is
- Interested in technology and has a strategic commercial mindset
- Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions
- Able to handle multiple priorities effectively with a sense of urgency
- Enthusiastic about delivering great customer experience
- A motivated self-starter who can work both collaboratively and with limited supervision
- Excited to work in a progressive, global, multilingual, multicultural organization
Why you'll love working with Queue-it
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching, and knowledge to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to empower others find theirs. In a company with 50+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
About the office
Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch, & snacks!
Apply today!
- Please submit all materials in English
- Due to GDPR regulations, we cannot accept applications/CVs via email. Please apply via this link: https://careers.queue-it.com/jobs/1603520-customer-success-manager-apac-market/applications/new
- Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
