Process Architect with German

Function:  Operations

Krakow, Poland

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Process Architect with German

Inviting applications for the role of Process  Architect with German

Responsibilities

· Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks

· Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies

· Owning implementation and delivery of Operational Excellence Framework including Visual Management System

· Utilize capacity management tools to rightly schedule resources to meet demand for operations

· Ensure the teams have all operational resources, for example but not limited to IT, Facility, Training, etc.

· Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool

· Create reporting both for client and Genpact management for Operations review

· Identify recurrent problems/issues in Operations and resolve

 

Qualifications

 

· Relevant experience in coordinating teams

· Previous exposure to transformation and productivity initiatives

· Project Management skills with skills on time and budget control;

· Relevant high tech industry knowledge (represents and advantage)

· Proven ability to strategize, influence, communicate and execute complex initiatives to generate productivity and business impact;

What can we offer?

· Attractive salary

· Flexible working hours

· Stable job offer – employment contract

· Work in the multicultural environment

· Various trainings (initiating, soft skills)

· Possibility of development

· Benefits (Insurance, Lux med, Multisport, additional vacation days, biking policy)

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.