Night Porter
We are currently recruiting for Front Office Night Porter to join our Night's Team at Dublin’s Leading Castle Hotel.
The Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form.
We are located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea.
Reporting to the Front Office Team duties will include:
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To carry out all the Front Office duties to the standards as laid down in the standard of performance manuals.
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To proudly represent the Castle by delivering a high quality service to all our guests
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To assist in Room Service
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To ensure all guests queries are handled promptly and efficiently
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To ensure all guest requests are met i.e. VIP’s, Regulars, and Group Attendees & Special Requirements.
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To maximize in revenue, through up selling and additional sales, efficient recording of sales.
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To follow up promptly on any guest request and ensure guest satisfaction is achieved
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To be fully knowledge of the daily function sheets
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To constantly liaise with other departments to ensure all guest requests are attended to efficiently
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To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area
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To organize and assist with carrying out any reasonable guest and staff promotional events when required
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To ensure we have a good working relationship with the support companies or groups
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To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e. Beverage & Wine lists and Presentation Products & Props
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To ensure any extra food and beverage is correctly charged
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To set up meeting rooms as requested by the management team
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To breakdown meeting rooms as requested by the management team
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To clean and hoover meeting rooms as requested
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To breakdown and set up meeting rooms during the night
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To assist conference and event organizers with the movement of luggage and equipment to and from meetings rooms
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To assist conference and events organizers with the movement of luggage and equipment from the carpark
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To deep clean meeting rooms and break out space as set out in the cleaning schedule
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To maintain the storerooms in a neat, safe and clean order
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To service all the food and beverage requirements as directed
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To maintain a presence during all tea/coffee and lunch breaks
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Cleaning of all conference and banqueting back of house areas, including kitchens
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To escort guests to and from all food and beverage outlets
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To assist in car park duties as required
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To assist in other food and beverage departments as required and requested by management
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To carry out any other reasonable duty as requested by management
The Candidate
Previous experience in a 4 or 5 * hotel is desirable
A passion for providing high standards of food and beverage service
Excellent attention to detail
Must be available and have permission to work full time in Ireland
Must be fully flexible to work mornings, evenings, nights and weekends
Benefits
Meals on Duty
Uniform Provided
Car Parking
Discounts throughout Tifco Hotel Group
Career progression
About our culture:
Our people are the heart and soul of our business and we rely on them 100% to deliver our promise of excellence to our guests. That's why we only employ the very best people in the hospitality industry. At the Clontarf Castle Hotel in Ireland staff are always friendly, knowledgeable, passionate and ready to help. There are common things we believe in - people and team work; passion for excellence, continuous improvement and caring for guests in our luxury Dublin hotel.
Tifco Hotel Group is Ireland's number one choice Tifco Hotel Group is Irelands Number one choice for Conferences, Meetings and Events offering a comprehensive selection of size, scale, and choice in venues. The size and scale of the hotels are among the largest available in Ireland and can cater for every conference or event scenario, accommodating from 2 to 1,800 delegates.
At Tifco Hotel Group, people are number one. We want our employees to be proud to be a part of the Tifco Hotel Group. In our staff, we value innovation and creativity; effective communication; excellence in service; and commitment to delivering results. In return, Tifco Hotel Group offers a terrific place to work with opportunities to grow.
Tifco Hotel Group offer a combination of international hotel brands, with the Crowne Plaza hotels at Dublin Airport, Dublin-Blanchardstown and Dundalk, the Hilton Hotel in Dublin Kilmainham, the Holiday Inn Express Dublin Airport, and a collection of non-branded hotel such as Clontarf Castle Hotel in Dublin, Kinsale Hotel & Spa and the family friendly Hotel Killarney in Co. Kerry.
