Food & Beverage Assistant

Title:                                         Food & Beverage Assistant

Location:                                 Fitzpatrick Castle Hotel

RESPONSIBLE TO:               F&B Managers

                                                F&B Supervisors

LIAISON WITH:                      All F&B Staff

                                               Kitchen Staff

                                                Duty Managers

SCOPE & GENERAL PURPOSE OF JOB:

To exhibit at all times the demeanor and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest caliber and service levels by using the tenets of Service Excellence.

ACCOUNTABILITIES:

• To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.
• To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality
• To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies
• To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management
• To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay
• To ensure that all credit cards and cheques are dealt with in accordance with hotel policy
• To offer the highest level of Guest Care in line with the Company Guest Care Policy
• To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.
• To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management
• To promote sales within the department and across the hotel
• To have pride and commitment in your area of work.
• To attend training sessions as required.
• To attend appraisal / assessments as required.
• To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
• To maintain all company policies and procedures.
• To ensure that all hygiene regulations are adhered to at all times as required by law.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.