Customer Support Specialist - Italian / English
- REVOLUT is expanding it's activity in Portugal.
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Join a new project in a multinational and dynamic environment.
About our client:
From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money - for the better.
Traditional banks are slow and expensive. Realistically, you're nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.
This may sound a little salesy, but we've signed up more than 3m customers without spending a single penny on marketing. It's simple really: if you solve an everyday problem, you don't need to spend a gazillion dollars on fancy marketing campaigns.
About the responsibilities:
Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets;
Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service;
Representing Revolut online at all times;
Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience;
Analyzing customer data to make informed decisions.
About the candidate:
- Fluency in Italian and English
- Prior customer support experience
- Exceptional understanding of customer service, technical issue resolution and support best practices
- Previous people management experience
- Empathy and love for helping people
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Bachelor's degree or equivalent
- Proven record of improving SLAs for support teams
- Experience working with data analysis and dashboards
- Strong communication skills, great numeracy and IT skills