Sales and Service Advisor in Call Centre (German language skills)
Ponúka:
K dispozícii pre podujatie:
Pracovisko:
Latvia
Úroveň vzdelania:
Opis pracovnej ponuky
You will gain with us:
- Employee events- Summer and Christmas parties, team building events;
- Working time- shifts or office hours, with flexible working time opportunity;
- Training required for the job and knowledge refreshment courses every year provided by employer;
- Work for a growing, sustainable and innovative European airline;
- International work environment with professionals from 30 nations and unique networking opportunities;
- Monthly remuneration range 1200 – 1500 EUR gross (evaluated individually based on candidate requirement applicability and experience in given field);
- State-of-the-art office, freshly designed work spaces;
- No charge employee parking area in the airport territory;
- Travel benefits in line with aviation industry standards;
- Social guarantees, health and accident insurance after a certain time on board;
- Necessary technical equipment for work;
- Career growth opportunities throughout the entire company of more than 300 individual roles.
We will entrust you to:
- Answer customer phone enquires according to service standards;
- Make, handle and process reservations following ticketing rules and procedures;
- Check and handle incoming customer enquiries;
- Check and handle reservation system queues;
- Sell airBaltic ancillary products and services;
- Issue airBaltic traffic documents in accordance with airBaltic rules and procedures;
- Support Travel agencies and Partner airlines with relevant information;
- Process sales reports according to procedures.
What You will need to succeed
- Fluent in German and English;
- Latvian and/or Russian language knowledge will be as a preference;
- Excellent interpersonal and communication skills;
- Customer service oriented person;
- Team player;
- Ability to work under pressure;
- High sense of responsibility and problem solving skills;
- Computer literacy;
- Effective EU-recognized digital Covid-19 certificate as an attestation to the fact of vaccination against or recovery from Covid-19.